If there is a delay, incorrect information or other problem with your passport application, you can file a complaint or contact customer care through the methods given below.

For lodging complaint in passport or for any type of passport related information or suggestion, please contact National Call Centre provided by Passport - 1800 258 1800 You can call on passport seva toll free number.

Citizen Service Executive Assistance: 8 AM to 10 PM and Automated Interactive Voice Response (IVRS) Assistance: 24 hours.

🏢 In-person complaint at Passport Seva Kendra (PSK) or RPO (Regional Passport Office)

• If you have applied for passport , and the application is pending for police verification, you may contact the District Police Headquarters or local police station of your area for more information.
• You can contact your nearest Regional Passport Office (RPO).
• If you have applied for passport and the application is pending for printing, you can contact Regional Passport Office by taking online appointment for further information.
• You can also contact the Regional Passport Office through helpline number and email. Given below. You can lodge a complaint through your registrar email.
• For more information, you can visit the official website of passport, Passport Seva and get other helpline numbers.

📝 Feedback / Complaint Lodging Application Form

• To register your feedback/complaint you can fill the complaint form as shown in the photo below.

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• You can also check the status of your feedback/registered complaint.
• You can also lodge a complaint through CPGRAMS (Centralised Public Grievance Redressal and Monitoring System).

✅How to use information and log complaints

• Through the given national toll free number
• Register via email
  • You can send an email from your registered email to Passport Helpline Email or RPO Helpline Email.
  • grievance.passport@mea.gov.in (For Passport Helpline)
• Via SMS
• Filling out the passport complaint form
• By contacting the Public Grievances Cell.
• For Enquiries / Information
  • You can get passport-related information by visiting the passport service website.
  • You can seek advice by visiting your nearest passport office and making enquiries about a passport.
  • Passport information can be accessed via smartphone using the 'Passport Seva Mobile App.

📩How to raise your query through SMS

• The applicant can send an SMS query at any time to know the current status of the application.
• Applicants 9704100100 can track the status of their application by sending an SMS and can also check the status.
• Example - in SMS format <<Status>><<Spaces>><<File Number>> 9704100100

📌Note *

The toll-free number 1800-258-1800 is temporarily closed in Jammu & Kashmir and the Northeast states. For civil assistance, please call 040-6672056 (toll-free) for Jammu & Kashmir and 040-6672056 (toll-free) for Northeast states 040-6672 0581. Call (toll-free).

1️⃣Regional Passport Officer Contacts

2️⃣Chief Passport Officer

3️⃣Passport Seva Project

4️⃣(Public Grievances Cell)

5️⃣Vigilance Unit

If any Passport Officer demands a bribe for any passport related services, you can immediately contact the Chief Vigilance Officer fo the Ministry at the address given below. Please mention your email address, phone number, and file reference number (if available) in your letter.

6️⃣Legal/Policy Matters

7️⃣Appellate Authority under Passport Act, 1967

8️⃣Diplomatic and Official Passport